About Us

What We Do

Infosys BPO, the business process outsourcing subsidiary of Infosys (NYSE: INFY), is an end-to-end outsourcing services provider. Infosys BPO addresses your business challenges and unlocks business value by applying proven process methodologies with integrated IT and business process outsourcing solutions. The company applies business excellence frameworks to significantly reduce costs, enhance effectiveness, and optimize business processes. The company focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through reduced costs, ongoing productivity improvements, and process reengineering.

Our business solutions and leadership are recognized by several global forums. We are consistently ranked among the leading BPO companies in India by industry bodies such as Global Outsourcing 100 (The International Association of Outsourcing Professionals), FAO Today, and NelsonHall.

Infosys BPO has not only pioneered ‘Business Value Realization’ (BVR), but has also emerged as a trusted and valued collaboration partner through consistent focus on improving process and end-business metrics. We continue to enable realization of business value, customer satisfaction, and co-creation to sustain long-term partnerships.

We take pride in being a consistent performer and are endorsed by industry analysts, customers (internal and external), and alliance partners. Infosys BPO is a global company operating in the Americas, the Asia-Pacific, Australia and Europe with more than 28,581 employees as of March 31, 2014.

Our Process Progression Model™ (PPM)

Given the plethora of challenges being faced by clients, business processes have to continuously evolve to meet these challenges, making transformational initiatives the key to success in today’s volatile business environment. The Process Progression Model™ aims at transforming the end-to-end processes thereby focusing on business outcomes by deploying the best of practices and levers that Infosys has built over time. While this journey of transformation is continuous, we accelerate this through collaboration and partnership of our clients.

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Our business transition methodology

Infosys BPO enables flexible business process management services through global delivery centers. We believe that a well managed transition provides a robust foundation for smooth operations. A key aspect of our service is the transition of business processes from client locations to our delivery center(s). We have a comprehensive and mature transition methodology documented from over 1,000 transitions.

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