BPO Future Forward
'BPO Future Forward,' the Infosys BPO Journal, showcases our thought leadership in business process outsourcing. The journal discusses industry trends, shares perspectives, and explores co-creation strategies with customers and stakeholders.
We share our journal with customers, prospects, analysts and the media. Our thought papers are frequently quoted by the global media and industry forums such as Nasscom, the premier trade body and the chamber of commerce of the IT and BPO industries in India.
Infosys BPO Journal VII
Innovation has moved: from the backroom to the boardroom. Innovation in outsourcing is here to stay and it's very real. Going beyond re-imagining shared service processes, innovation today increasingly involves co-creating a new kind of value. And that's where a BPO provider can make a difference – by becoming the client's true business partner and helping the client organization in ‘releasing innovation.' This way the BPO provider commits to change the client business for the better and help the client build tomorrow's enterprise.
The seven thought papers in this edition of Infosys BPO Journal focus on how far innovation has come in business services, and where it is headed.
Infosys BPO Journal VI
Innovate. Transform. Optimize
Infosys BPO Journal V
Redrafting business models – Tomorrow's enterprise in action
Infosys BPO Journal IV
Technology the ‘new normal’ – Enabling businesses
Infosys BPO Journal III
Winning in the downturn
BPO Journal II
Enhancing business value. Driving transformation
BPO Journal I
Business process outsourcing