BPO Journal

Saving millions through the back office

Derk Visser, CFO of Staples Brazil walks us through the challenges and their decision to partner with Infosys. The partnership resulted in streamlined back office functions, higher margins and more efficient operations.
Watch video

Scaling from shared services to core services

Tim Connelly, Partner, Investor Services describes how Infosys helped Brown Brothers Harriman meet their goals.
Watch video

Infosys BPO manages Athene Annuity and Life Assurance Company’s triple digit growth efficiently

Chris Grady, Head of Retail at Athene Annuity and Life Assurance Company, explains how Infosys BPO has been the best possible partner to meet Athene’s business growth needs.
Watch video

Life Matters: Infosys BPO journal on next-generation insurance

Life Matters, a journal from the Infosys BPO Insurance practice, showcases strategies to grow and innovate. Our inaugural issue shares perspectives on life insurance, annuity and retirement solutions.
More

Infosys BPO honored for excellence in shared services

Infosys BPO was recognized for outsourced services delivery at the Shared Services & Outsourcing Network (SSON) 2010 North American and Australasian Shared Services Excellence Awards.
More

Infosys BPO, a catalyst for Philips' growth in Latin America

The Infosys BPO Belo Horizonte Delivery Center becomes a change agent as Philips prepares for rapid growth in Latin America.
More

'Infosys - a collaborative, trusted business partner'

"If you want to reduce costs, if you want to free your people up to concentrate on more strategic work, Infosys is a real answer," says Jim Young, Executive General Manager of People and Culture, Group Business Services, National Australia Bank.
Watch video

'Infosys challenged our processes to make them more efficient'

The Director, Global Financial Services, Alcoa and the Country Head, Alcoa India GBS discuss how Infosys BPO enhanced processes since 2004.
Watch video

Infosys BPO Journal, Vol. V: Redrafting Business Models - Tomorrow's Enterprise in Action

Global companies must manage change by developing new business models to compete effectively. Learn about outsourcing strategies, hybrid sourcing models, HR and platform-based outsourcing.
More

What Do You Want To Do?

RSS Feed

Read Blog

askus@infosys.com

BPO Future Forward

'BPO Future Forward', the Infosys BPO Journal, showcases our thought leadership in business process outsourcing. The Journal discusses industry trends, shares perspectives and explores co-creation strategies with customers and stakeholders.

We share our Journal with customers, prospects, analysts and the media. Our thought papers are frequently quoted by the global media and industry forums such as NASSCOM, the premier trade body and the chamber of commerce of the IT-BPO industries in India.

Infosys BPO Journal VII – Releasing Innovation

Innovation has moved: From the backroom to the boardroom. Innovation in outsourcing is here to stay and it's very real. Going beyond re-imagining shared service processes, innovation today increasingly involves co-creating a new kind of value. And that's where a BPO provider can make a difference – by becoming the client's true business partner and helping the client organization in ‘Releasing Innovation'. This way the BPO provider commits to change the client business for the better and help the client build their tomorrow's enterprise.

The seven thought papers in this edition of Infosys BPO Journal focus on how far innovation has come in business services, and where it is headed.

Download