As E-commerce IT Support, the candidate must use his/ her specialized IT knowledge, people relationship skills and language proficiency. E-commerce IT Support is responsible for troubleshooting of various E-commerce solutions and assists offshore programmers in better understanding source code. As this position is relatively new, the candidate may be required to travel to client locations to attend training and facilitate knowledge transfer sessions (3-6 months business trips). After transition is completed, working hours will be organized in shifts (morning and afternoon, working days only).

• Provide production application support in the following areas:
  • Debug production log files and identify issues based on error codes
  • Provide the required log file support to the offshore development team
  • Provide German language support (based on the ticket description) to the offshore development team
  • Provide/ set up minimal configuration settings on production systems such as email server configuration and ATG product configurations
  • Ability to query the database and provide the required support to the offshore development team
  • Web server and app server configuration settings, server stop and start based on the application needs
  • Talk to end users/ customers whenever L1 team is not able to resolve or understand the issue
• Facilitate communication between project team, offshore and L1 support
• Report local country data on incidents, problems, service requests, etc.

Qualification: Bachelor’s degree

Skill set:

• Fluency in English and German - written and verbal
• Good analytical/ debugging skills (debug log files and find out the error codes)
• Knowledge of how to configure and operate Oracle Weblogic App server and Apache Web server
• Basic experience on any programming language such as Java, J2EE, C, PHP etc.
• Basic knowledge of databases and SQL
• Basic knowledge of Unix commands
• Knowledge of ATG preferred (training will be provided)
• Knowledge of ticketing tools (accessing, routing and closing )
• Ability to work in an international team
• Good communication skills

Experience: 1 - 3 years of experience

Requirement:

• Candidates must be willing to travel to Germany for period of 3-6 months

Contact: Please send us your updated CV in English to milada_burianova@infosys.com.

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Responsibilities:

• Continually identify multiple sourcing channels and deal with external bodies such as recruitment agencies, job portals, universities, and internal channels to source appropriate candidates in required quality and quantity and at the most economic condition, using innovative solutions
• Communicate effectively with business units of the center
• Assist in preparing recruitment strategies
• Communicate with candidates and lead interviews
• Apply knowledge of tools and methods for data analysis, collection, quality check and reporting

Qualification: Master’s degree

Skill set:

• Good understanding of recruitment best practices including cross border recruitment trends, understanding of situation on labor market, competitor recruitment practices and sourcing techniques
• Ability to translate business requirements into recruitment requirements, understanding of center staffing plan, sourcing plan and profile requirements
• Working knowledge of Word, Excel and PPT to complete reporting and documentation efficiently and effectively
• Excellent oral and written communication skills and negotiation skills
• Process management ability, client facing skills, relationship management

Experience: Minimum three years of experience, with two years in recruitment function

Contact: Please send us your updated CV in English to denisa_zemankova@infosys.com.

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Responsibilities:

The candidate will handle activities related to coordination and delivery of trainings, assessments, and corresponding logistics namely in customer service and voice process areas, with the objective to provide employees with a supportive training environment and the management with training data within guidelines, policies and processes of Infosys.

• Train new hires
• Provide refresher training and calibration sessions for existing employees
• Schedule, coordinate and administer trainings, ensure delivery of a training plan
• Manage all training documentation as required
• Monitor calls to determine need for ongoing development
• Design training content
• Provide developmental feedback to the trainees on a regular basis
• Data analysis and reporting

Qualification: Master’s degree

Skill set:

• Training experience in soft skills - namely effective communication, customer service and culture
• Strong understanding of teaching methodology, processes, learning theories and inter-personal and group dynamics to deliver training program, as well as relevant tools
• Ability to translate business requirements into training requirements
• Excellent oral and written skills in English
• Good listening and rapport building skills

Experience: Minimum two years of experience in training function

Contact: Please send us your updated CV in English to denisa_zemankova@infosys.com.

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Responsibilities:

• Provide troubleshooting for legacy systems (no standard software)
• Clarify unclear descriptions in tickets with end user and complete tickets
• Assist offshore programmers in understanding source code if parts of the same are in local language
• Facilitate communication between offshore programmers and end users
• Provide translation of documentation in local language to English for internal purpose only
• Manage technical knowledge database and "How To" queries
• Report local country data on incidents, problems, service requests, etc.

Qualification: Bachelor’s degree in Computer Science or Electrical Engineering

Skill set:

• Ability to communicate fluently in English and Dutch
• Good knowledge of JAVA or .NET technologies (main technologies for all applications)
• Basic understanding of database concepts (such as Oracle, MySQL, SQL) preferred
• Ability to work in international team with good communication skills

Experience: 1 - 2 years of Software Support experience

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Responsibilities:

• Provide troubleshooting for legacy systems (no standard software)
• Clarify unclear descriptions in tickets with end user and complete tickets
• Assist offshore programmers in understanding source code if parts of the same are in local language
• Facilitate communication between offshore programmers and end users
• Provide translation of documentation in local language to English for internal purpose only
• Manage technical knowledge database and "How To" queries
• Report local country data on incidents, problems, service requests, etc.

Qualification: Bachelor’s degree in Computer Science or Electrical Engineering

Skill set:

• Ability to communicate fluently in English and Dutch
• Good knowledge of JAVA or .NET technologies (main technologies for all applications)
• Basic understanding of database concepts (such as Oracle, MySQL, SQL) preferred
• Ability to work in international team with good communication skills

Experience: 1 - 2 years of Software Support experience

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