Benefits

• Career development in a multinational company
• Unique opportunity to take part in global projects and gain experience in various businesses

Responsibilities

This role involves application of the candidate’s knowledge of life insurance requirements management and skills in providing exceptional customer service. Selected candidates will be responsible for providing support and assistance to life insurance underwriting staff. Responsibilities will further include requirements management of collected data (around new and renewal accounts), as well as organizing reports and performing other administrative duties and tasks assigned by the manager.

• Assist in gathering / processing requirements for life insurance underwriting process
• Complete all deliverables in a timely and accurate manner
• Create necessary standard / ad hoc reports based on business requirements

Required Skill Sets

• LOMA designation is highly desirable
• Domain knowledge / experience in life and annuity insurance preferred
• Experience in underwriting support / case management preferred
• Experience in using medical terminology
• Excellent customer service skills
• Proficiency in Microsoft Office Suite
• Ability to type 35-40 words per minute
• Good written and verbal communication skills
• Strong analytical skills
• Excellent team player
• Six months or more in life insurance back office function, claims, customer service, new business applications

Only candidates with at least a high school diploma need apply.

To apply for the role of ‘Process Executive – Insurance (Life Insurance Underwriting)’, please send your resume to Recruitment_Atlanta@Infosys.com

Benefits

• Career development in a multinational company
• Unique opportunity to take part in global projects and gain experience in various businesses

Responsibilities

Process Executives will apply their healthcare / claims processing knowledge. They will be responsible for processing specified medical claims in accordance with contract provisions, using established policies and procedures. They will be accountable for meeting accuracy and productivity targets. Candidates must have experience working in a production environment.

Required Skill Sets

• Knowledge of CPT, HCPCS, and ICD-9 codes
• Basic understanding of medical terminology
• Knowledge of overall health plan processes, covering claims, providers, networks, and credentialing
• Deep process knowledge around claims, data entry (professional, institutional, dental) on one or more platforms, as well as claim adjustment, pend resolution, claim audit
• Exposure to government plans like Medicare / Medicaid / Tricare / Chip / VA / FEP / SHBP claims processing is a must
• Experience in any of the following legacy systems: NASCO, MHC, STAR, or Claims fact
• Two years of claim processing experience in a production environment
• Ability to type 40 words per minute

Only candidates with at least a high school diploma need apply.

Domain: Emerging Markets

• Create new business leads and drive closure to the sale internal to the account specific to F&A and sourcing clients
• Identify potential areas of business
• Obtain new business from existing business units and identify prospects
• Ensure utmost level of client satisfaction
• Collaborate with Delivery management (HBU   IBU delivery), Finance/ Legal and IBU Leadership to resolve escalations
• Suggest high level messages
• Liaison between offshore operations and clients
• Ensure all contract commitments are being met
• Weekly status reports to leadership
• Issue resolution
• Reporting
• Track AR and RAR and ensure DSO is done within thirty-five days
• Ensure target Revenues being met - Invoiced
• Ensure 12 month revenue invoiced
• Open new accounts
• Track RAR - AR performance and operational Effectiveness
• Maintain Margin percentage
• Provide 360 degree feedback

Qualification:
MBA, preferably from a good institute.

• Should have a combination of strong business domain knowledge and technical knowledge
• Should have strong knowledge of onsite/ offshore operations
• Should possess strong people management skills
• Should be familiar with consultative approach to project management
• Should also possess strong domain knowledge in any of the industries like E&U, Media, Entertainment, Publishing, and Life sciences

Experience:
A minimum 14 years of work experience required.

The BDM will be responsible for new business, profitability, customer service and satisfaction, and team development. He/ she should be a self-driven and self-motivated sales individual, who will be responsible for the growth of the particular vertical/ business line.

• He/ She will also be responsible for new business, profitability, customer service and satisfaction, and team development.
• Create new business leads and drive closure to sales
• Identify potential areas of business
• Build pipelines
• Obtain new business from existing business units and identify prospects
• Ensure utmost level of client satisfaction
• Liaison between offshore operations and clients
• Ensure all contract commitments are being met
• Weekly status reports to leadership
• Issue resolution
• Reporting

Qualification:
Must be graduate, PG or MBA candidates preferred

• Should have a minimum of 18 to 24 months experience in outsourcing and off shoring
• Should have Written RFPs and built presentations for business process off shoring deals
• Knowledge of industry segments preferred
• Should have sold accounts of over $4 million
• Should have good verbal and written communication skills
• Must have good relationship building skills
• Must possess good listening and problem solving skills
• Should have experience in pricing BPO deals
• Experience of transitioning offshore projects preferred

Experience:
A minimum of 14 years of work experience required with over eight years of expertise in effective delivery of Insurance BPO services, and over five years in the Insurance/ Reinsurance space.