Colloquium 2011

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BPO Colloquium 2011
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Agenda

Agenda

Date: October 19-21, 2011

Venue: Boca Raton Resort and Club, Boca Raton, Florida

Day 1: October 19, 2011

Time	Topic	Session	Speaker
16:00-16:45	Registration and Assembly at the Royal Palm Ballroom Foyer
16:45-17:00	Emcee introduces sessions and sets ground rules
17:00-17:30	Welcome Address: Swami Swaminathan, CEO & MD, Infosys BPO
17:30-18:15	Sustaining Complex Change	Panel Discussion	Participants: Gord Forfar - Bank of Montreal Tony Hughes - Charming Shoppes Inc Ana Pinczuk - Cisco Holly Benson - Infosys Moderator: Edie Wiley - Infosys
18:15-19:00	Defining Role of HR in Shaping Tomorrow's Business - Globalization, Convergence and Social Media and Talent Management	Panel Discussion	Participants: Terri Sasso - Charming Shoppes Inc. Jeff Croyle - TPI Keith Strodtman - Horses for Sources, Raghavendra K - Infosys Drew Garguilo - PWC Moderator: Gary Bragar - NelsonHall
19:00-19:30	Change Over Time from Grand Ballroom to Welcome Dinner Venue
19:30 onwards	Cocktails and Welcome Dinner at the Estate Ballroom

Day 2: October 20, 2011

Time

Topic

Session

Speaker

07:00-08:30

Networking Breakfast at Spanish Terrace

08:30-08:45

Assembly at the Royal Palm Ballroom

08:45-09:45

Magic Moments

Opening Keynote

Andy Cohen - renowned motivational/ leadership speaker

09:45-10:30

Creating a Unified Global Customer Experience Ecosystem

Thought Leadership Session

Debbie Dunnam - Cisco

Ed Van Roden - Infosys

10:30-11:00

Refreshment Break at the Royal Palm Ballroom Foyer

11:10-12:00

Breakout Session: Industry Insights

Financial Sector Regulations - Expectations from Business and Impact on Operations and Outsourcing

Panelists:

Cherie Graham - Brown Brothers Harriman
Peggy Wood - SunTrust
Steven Maynard - TIAA-CREF

Moderator: Kapil Jain - Infosys

Venue: Valencia

Age of Digital Consumers and its Impact on Business Models

Panelists:

Pranesh Anthapur - Yahoo
Erik Frederick - Staples
Paul Chu - PubMatic

Moderator: Amit Kothiyal - Infosys

Venue: Royal Palm Ballroom

12:00-13:30

Networking Lunch at the Estate Ballroom

13:30-14:15

Moving Up the Maturity Curve

Panelists:

Charlotte Herndon - New York Times
Ron Zimmermann - Verizon
Lisa Zukauskas - Merck
Thomas Kase - Spend Matters

Moderator: Rajiv Raghunandan - Infosys

Venue: Royal Palm Ballroom

Locations as a Strategy

Panelists: TBD

Moderator: TBD

Venue: Valencia

14:15-14:20

Briefing on Team Activities

14:30-18:30

Team Activities: Golf/ Catamaran Ride

18:30-19:00

Change Over Time from Team Activities to Gala Dinner Venue

19:00 onwards

Entertainment, Cocktails and Gala Dinner at the Pool Deck - Boca Beach Club

Day 3: October 21, 2011

Time	Topic	Session	Speaker
07:00-08:30	Networking Breakfast at the Spanish Terrace
08:30-08:45	Assembly at the Royal Palm Ballroom
08:45-09:30	Enabling a Smarter Supply Chain Organization	Thought Leadership Session	Mariano Legaz - Verizon Ruby Jivan - Weatherford Ian Langdon - Infosys
09:30-10:15	BPO on Cloud - Realizing Value	Panel Discussion	Panelists: Robert McNeil - Horses for Sources David Johnston - Ariba Vishnu Bhatt - Infosys Moderator: Anantha Radhakrishnan - Infosys
10:15-10:45	Refreshment Break at the Royal Palm Ballroom Foyer
10:45-11:30	Next Gen Global Business Services	Panel Discussion	Panelists: Rens Blankers - Philips Karan Mehra - Verizon Phil Ferst - Horses for Sources Bob Cecil - KPMG Moderator: Ritesh Idnani - Infosys
11:30-12:00	Open House with Infosys Senior Leadership
12:00-12:05	Vote of Thanks: Ritesh Idnani
12:05-12:30	Raffles Contest
12:30 onwards	Lunch at the Estate Ballroom