Infosys BPO established Centers of Excellence (CoE) as resource centers for the various Strategic Business Units (SBUs) and as a platform for developing competencies in various domains. The CoEs act as resource centers providing reference materials (templates, data standards, POVs, articles, etc.) and a repository of best practices to SBUs. As active participants in the creation and delivery of the solutions and support activities, the CoEs provide consulting and advisory services, process standardization, and quality/compliance reviews.
Finance Center of Excellence
The Manila FCoE was established in 2010 with the aim of developing competencies in the F&A practice to meet increasing demands from clients for trained, experienced and highly skilled individuals. Infosys recognizes the dynamic changes in the global business environment and the need for our Accounting and Finance professionals to keep abreast with the ever changing regulatory, reporting and compliance requirements.
The FCoE focuses on four key areas: Competency Development, Standardization, Best Practices and Thought Leadership. It promotes collaboration and the application of best practices. It also brings rigor and discipline across all F&A engagements to deliver best in class solutions.
CoE for End User Interaction
Infosys BPO Philippines Delivery Center is the seat of the Center of Excellence for End User Interaction. From its inception in 2007, the CoE has developed innovative solutions to give our end users the best experience. We have developed and deployed tools for data analytics and exception management to a large telecom client enabling them to track orders more efficiently thereby increasing customer satisfaction.
The CoE also works closely with the Education and Research teams to come up with the best training curriculum for our Customer Service (CS) Professionals. This collaboration resulted into a robust CS foundation training as well as domain training in customer service on an ongoing basis.