Our large multi-lingual multinational workforce across our Delivery Centers in the Philippines and China deliver diversified solutions and services to our clients cutting across multiple sectors such as Hi-Tech, Communication, Media, Manufacturing, Retail, Telecommunications, and Financial Services. Over the last five years, our employees from over 10 different nationalities with a unique blend of business acumen, world class business practices and utilizing Infosys’ best in class management practices have delivered consistent and high quality performance to our clients.
We harness best-in-class frameworks for quality and process management, people management, and technology solutions. Our risk management practices coupled with the natural customer service orientation of Asians, creates a force multiplier for today's customer focused businesses.
Our in depth domain knowledge and Transformation Solutions have resulted in award winning partnerships. Our understanding of the APAC Region and Business Culture gives us the added advantage and ability to consolidate fragmented businesses for our clients.
Center of Excellence for Customer Interaction
- Front office and end user English language support
- Customer experience and operational excellence
- Diversified experience
Availability of Scalable and Highly Skilled Workforce
- Strong business, management and English language skills
- Multi-lingual capabilities (French, Japanese and Mandarin)
- Diverse Cultural Understanding and Business Acumen
- Affinity to western cultures
Robust Technology and Facilities Infrastructure
- World class office spaces (2000+ Seats, 150,000 Square Feet in Hangzhou; 1100 Seats in Manila)
- ISO 27001, SAS 70 Type 1 & 2 Certified Center in Hangzhou
- Reliable power and telecommunications infrastructure
- 300% redundancy on power and telecom in Manila
- Security compliance investment
- Robust, Reliable and Demonstrated Business Continuity Plan
Best-In-Class Transition, Operation, and Quality Framework
- Program management focus
- Robust Operations and Quality Management Practices
- Best-in-class service quality and productivity
- Pre-defined and robust reporting structure
- Proactive and interactive governance model
Proven Understanding of BPO Business
- Strong Domain Experience and understanding of Client businesses
- Demonstrated Business Transformational abilities
- Expertise of Consolidating Geographies for our Clients