Best-of-breed Services
We provide a range of transactional and value-added services across industries in Europe and worldwide. Our Sales and Fulfillment Center of Excellence (S&FCoE), Procurement Center of Excellence (PCoE), and Finance Center of Excellence (FCoE) share best practices at Infosys BPO.
Local Expertise and Geographic Advantage
We partner with clients to optimize their business through efficient process management. Our robust understanding of culture-specific guidelines, thorough domain knowledge, enhanced flexibility owing to geographical proximity all act as native advantages.
Language Capabilities
We administer customer-specific language support for large scale engagements or processes that require high proficiency levels in voice services. We provide services in English, German, Danish, Dutch, Finnish, French, Italian, Norwegian, Portuguese, Polish, Slovakian, Spanish, Swedish, and Czech.
Industry-specific Experience
We execute industry-specific operations in areas such as Sales and Fulfillment (S&F), Insurance, Partner Support, and Finance and Accounting (F&A) in a multi-lingual client environment.
Process Migration
We use proven, client-tailored methodology to migrate processes to a Shared Services Center (SSC) environment across Europe through our Czech Republic and Poland Delivery Centers (DCs).
Process Harmonization
We adopt a unique "practitioner methodology" to harmonize and "industrialize" our clients processes in Europe, before global hub migration.
Relationship Model
We build a "relationship tier", where the client is provided with a Global Client Operations Head, a single point of contact for all activities delivered from various locations.
Finance and Accounting Expertise
We provide Europe-specific tax and statutory services including VAT returns.
Domain-intensive Skill Sets
We provide high-end services such as reporting and analytics, SOX compliance, and auditing.