After spending four days with them, I feel reassured about the capabilities of Infosys Bid and Buy teams. We have ourselves some very competent, determined, dynamic, interested and interesting resources. While the offshore team has skills to learn from Rio Tinto about the P2P process, we also have a lot to learn from the Infosys team about the effort and the will to make things happen.
– Emmanuel Foreau, Leader – Service Delivery Management, South Europe, Bid and Buy Process, Rio Tinto
Published with permission of Rio Tinto
A large Blue Cross Blue Shield organization
Infosys is a delight. Friday, March 28, 2008, will be my last day in the claims operations area, after ten years I will be moving to our Learning and Development department. As an aside, you are one of the best vendors that I have worked with. A breath of fresh air. You took the information given and embraced it with such an interest. Your dedication is evident in the quality of work that you guys are producing and I am really pleased. Thanks for making my job easier.
– Client Coaching Specialist, a Blue Cross Blue Shield organization of New Jersey
Published with permission of a Blue Cross Blue Shield organization of New Jersey
Infosys clearly demonstrated a willingness to invest in people with a strong HR process, better solution quality, ability to leverage end-to-end process improvements, and a robust risk mitigation and transition plan. Their leadership capabilities were clearly evident in all interactions and proposal submissions, with a strong focus on the customer.
– Gerard Ruizendaal, EVP, Chief Strategy Officer and Group Controller, Philips
Published with permission of Philips Electronics N.V.
Infosys was selected based on consistency of performance across 4 stages of assessment (pre-visit, site visit, RFP, presentation) as well as key cultural, compatibility and commercial differentiators that best aligned to T-Mobile UK's goals. The decision to award the contract was a unanimous one. I must say that the way Infosys managed the transition process convinced us that we were not wrong in our decision. Not only has the business case been delivered and all top priority KPIs been met, but we have seen some initial success in terms of process improvements. Infosys team in India is now working as an extension of our finance directorate here in Hatfield.
– Tim Spence, Head of Customer Finance, T-Mobile UK
We always knew that the success of the relationship was dependant on the two teams working as one and it's great to be in a position of true partnership within just a few months into the steady state. The true test of an outsourcing 'partnership' occurs when the employees of both organizations interact with each other. The moment of truth in this relationship occurred when the Infosys resources walked into our Hatfield office for onsite training. There certainly was some uncertainty among our employees and I must say that I was impressed by the way that the Infosys employees were able to handle the situation and diffuse any negative emotions. They have been able to integrate themselves into the T-Mobile UK organization within a short span of time and create a winning partnership with the UK counterparts.
– P-O Ahlstrom, Head of Compliance Change and Service Relationship Management, T-Mobile UK
Published with permission of Everything Everywhere Ltd.