Analyst Corner

How do you introduce transformation into BPO?

In an article titled ‘How do you introduce transformation into BPO?’ John Wilmott, CEO of Nelson Hall, talks about using BPO to achieve successful transformation of processes – and how organizations can implement transformation...


Delivering value from BPM – Infosys and Arrow grow engagement into 360-degree relationship

This case study by HfS Research presents the progression of the Arrow Electronics and Infosys BPO relationship. From an outsourcing arrangement to one where working together resulted in a wide range of benefits for both companies.

Published with the permission of HfS


Infosys awarded five-year F&A BPO contract renewal by Philips to continue transformation journey

Infosys has been awarded a five-year renewal through June 2019 of its F&A BPO contract with Philips. There is no significant change in contract scope or direction on renewal. The renewal is largely a recognition that Philips and Infosys...

Published with the permission of NelsonHall


Navigating the Web of process service delivery methodologies

HfS Research mentioned the Process Progression Model (PPM)in their recent research report – Navigating the Web of Process Service Delivery (PSD) Methodologies. The report says, ‘as a point of differentiation and demonstration of capability, PSD methodologies play a vital role in supporting the various stages of outsourcing...

Published with the permission of HFS Research


John Willmott, CEO, NelsonHall blogs about Infosys BPO’s Process Progression Model

John Willmott, CEO at NelsonHall, the leading outsourcing research and analysis firm, recently blogged about the well-known Infosys Process Progression Model (PPM). John wrote, “PPM acts as a high-level dashboard and common reference model for communicating with clients.”


Infosys positioned as a Leader and Star Performer in Everest Group’s 2013 Procurement Outsourcing PEAK Matrix™

Everest Group, a leading business advisor and research consultancy, has positioned Infosys as a leader in its report titled ‘Procurement Outsourcing (PO) – Service Provider Landscape with PEAK Matrix Assessment 2013’.


Infosys BPO gains entry into the 'Winner's Circle'

The HfS Blueprint Report for Procurement Outsourcing (PO) services inducts Infosys BPO into the ‘Winner’s Circle’, recognizing the company’s ability...


Infosys BPO Positioned in Leaders Quadrant of the Magic Quadrant for Finance and Accounting BPO

Bangalore, June 13, 2012 - Infosys BPO Ltd., today announced that it has been positioned by Gartner, Inc. in the 'Leaders Quadrant' of the Magic Quadrant for Comprehensive Finance and Accounting BPO, Global1.


Niche Business Platforms Streamline Complex Sourcing and Procurement

Infosys BPO's platform solutions combine best-of-breed technologies with process and domain expertise to enhance source-to-pay transformation programs.

Published with permission of Spend Matters


Infosys BPO transforms procurement at Rio Tinto: Outsourcing Center

Rio Tinto maximized sourcing and procurement spend by implementing a procure-to-pay solution. Infosys BPO enabled a business transformation by establishing an offshore sourcing and procurement Center of Excellence.

Published with permission of Outsourcing Center


'Infosys BPO enables effective decision making with customer insights'

In a podcast, Peter Bendor-Samuel, founder and CEO, Everest Group, discusses how Infosys BPO helps global companies grow business.


Infosys Revs Up Spend Management Practice

Jason Busch, Founder and Managing Director of Azul Partners, a boutique advisory firm of the highly trafficked sourcing, trade and supply chain blog SpendMatters™, shares his perspective on Infosys’ Sourcing & Procurement (S&P) BPO capabilities....

Reproduced with the permission of SpendMatters™


NelsonHall ranks Infosys high in Targeting Learning BPO Report

NelsonHall, a leading analyst and advisory firm, has ranked Infosys high in their Targeting Learning BPO Report published in October 2010. NelsonHall has also published our' vendor profile, which focuses on the learning business process...


Outsourcing and Innovation: Two Sides of a Coin

Infosys BPO combines customer-orientation, training and certification, and technology-led services to transform processes, according to Ritesh Idnani, Chief Operating Officer.

Published with the permission of


Rio Tinto: A Procurement Transformation Success Story

Companies must redefine the procurement function to maximize Return on Investment (ROI) and drive greater value from spend. In a webinar hosted by The Hackett Group, Peter McNamara, General Manager - Project Procurement and Development, Rio Tinto, discusses...

Published with the permission of The Hackett Group


Infosys BPO Receives 'Positive' Rating in Leading Analyst Firm's MarketScope for Comprehensive Finance and Accounting Business Process Outsourcing, 2008 Report

Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, today announced that it received a 'positive' rating in Gartner's MarketScope for Comprehensive Finance and Accounting Business Process


NelsonHall: Infosys BPO-Philips, an F&A BPO success story

NelsonHall reports how the Infosys BPO-Philips engagement sets benchmarks in Finance & Accounting outsourcing.

Reproduced with the permission of NelsonHall.


Infosys BPO positioned in Leaders Quadrant of Magic Quadrant for Comprehensive Finance and Accounting BPO

Infosys BPO Ltd. announced that it has been positioned by Gartner, Inc. in the 'Leaders Quadrant' in the 2009 Magic Quadrant for Comprehensive Finance and Accounting (F&A) BPO report.


NelsonHall rates Infosys BPO among the finest payroll service providers

NelsonHall has recognized Infosys BPO's ability to provide multi-country payroll and integrated Human Resources services.


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