Focusing on innovation and reducing direct costs is a business imperative, according to Ritesh Idnani, Chief Operating Officer.
Published with permission of Shared Services & Outsourcing Network (SSON)
Infosys BPO maps process metrics to business outcomes for realizing measurable value, according to Ritesh Idnani, Chief Operating Officer.
Published with permission of Alsbridge Inc.
The strengths of business graduates must transcend academic brilliance for sustained performance, according to Infosys BPO expert.
Published with permission of HR Information Services
A robust Intellectual Property (IP) Management System can help companies protect their IP and accelerate innovation.
Reproduced with the permission of Global Services Media
Service providers must offer customized solutions that address the ecosystem to accelerate innovation.
Infosys' expert proposes an alternative model for procurement outsourcing to ensure business transformation and sustainable savings.
Reproduced with the permission of Global Service Media
The newspaper industry struggles as readers increasingly access news online and advertisers shift from print to the online medium. Newspaper companies can be profitable by managing operations cheaper, better and faster, according to Infosys' experts. They need to monetize new channels such as combining
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the audiences of newspapers and their websites with innovative advertising strategies. In addition, publishing companies must analyze their cost structure and capitalize on global sourcing to realign core and support functions.
*Reproduced with the permission from Bpotimes.com
Global companies must establish procedures to streamline contract management by strategic partners. Systematic procedures enable a consolidated view of risk exposure and obligations across contract types, regions
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and services. Our expert recommends platform-based contract management solutions for better responsiveness and tracking performance.
* Reproduced with the permission from India Business Law Journal
Global companies are looking beyond labor cost arbitrage and economies of scale from Business Process Outsourcing (BPO) providers. According to Infosys BPO expert, they seek seamless global business processing in a cost-effective manner. However, companies face challenges
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due to inorganic growth, decentralized IT and heterogeneous Enterprise Resource Planning systems. Infosys' Platform BPO provides a solution by converging the outsourced people, process and technology with the BPO provider, and aligning with the strategic objectives of the customer. It transforms service delivery by shifting from a transaction-centric model to a process-centric model.
* Reproduced with the permission from The Economic Times.
Flat World companies can sustain their competitiveness by evaluating global sourcing strategies with service providers. Customers and service providers need to focus on strategic imperatives
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across each phase of the sourcing cycle. We examine the key priorities in procurement, transition and service delivery from the perspective of customers and service providers.
*Reproduced with the permission from Global Services.
Financial services companies must harness data analytics for an effective collections strategy. Shrikanth Jagannanthan, Manager, Analytics Practice, and Yogesh Chati, Senior Associate, Infosys BPO Knowledge Services, propose a framework to analyze customer
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profiles, identify distinct customer segments and gain insights into customer behavior. In an article published in FAO Today Magazine, they discuss how a multi-dimensional analytics approach improves business metrics in collections.
*Reproduced with the permission fromFAO Today magazine.
Infosys BPO safeguards the interests of global companies by undertaking contract management and offering Knowledge Process Outsourcing services to enhance legal processes.