NelsonHall: Infosys BPO-Philips, an F&A BPO success story
Royal Philips Electronics (Philips), a global manufacturer of healthcare, lighting and consumer lifestyle products, wanted to enhance the performance of its Finance & Accounting (F&A) services, increase automation and standardization, and reduce costs at its Shared Service Centers (SSCs). The company signed a multi-million dollar outsourcing contract with Infosys BPO to provide F&A services and process purchase orders. As part of the multi-year contract, Infosys BPO acquired three Philips SSCs in India, Poland and Thailand.
NelsonHall cites the Infosys BPO-Philips engagement as a success story in F&A outsourcing. In a report, the leading analyst and advisory firm highlights best practices in transition, governance and knowledge management. Philips scaled up F&A processes by migrating to a transaction-based pricing model. Infosys BPO improved F&A processing by introducing Key Performance Indicators to measure accuracy and timeliness of service. In addition, Infosys BPO implemented several technologies to automate and standardize processes, which resulted in enhanced productivity and cost savings.
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© 2009, NelsonHall. 'BPO Case Study: Infosys: transforming Philips’ shared service centers', July, 2009. Reproduced with the permission of NelsonHall.