Offerings

'Order management needs a holistic approach for compelling value'

Infosys BPO expert discusses how the Sales and Fulfillment practice enhances efficiency and increases revenue with an integrated approach to processes across the supply chain.

Published with permission of Shared Services & Outsourcing Network

BPO value beyond bottom-line savings: Forbes Insights survey finding

Global companies seek a value-based approach to business process outsourcing, according to the results of a survey conducted by Forbes Insights in association with Infosys BPO.

A Firewall Approach to Safeguard Intellectual Property

A robust Intellectual Property (IP) Management System can help companies protect their IP and accelerate innovation.

Reproduced with the permission of Global Services

Combine Processes with a Platform for Effective Contract Management

Global companies must establish procedures to streamline contract management by strategic partners. Systematic procedures enable a consolidated view of risk exposure and obligations across contract types, regions and services. Our expert... recommends platform-based contract management solutions for better responsiveness and tracking performance.

* Reproduced with the permission of India Business Law Journal

Aligning Global Sourcing with the Customer's Goals

Flat World companies can sustain their competitiveness by evaluating global sourcing strategies with service providers. Customers and service providers need to focus on strategic imperatives across each phase of the sourcing... cycle. We examine the key priorities in procurement, transition and service delivery from the perspective of customers and service providers.

*Reproduced with the permission of Global Services

Why a Collections Organization Should Go Up the Analytics Curve

Financial services companies must harness data analytics for an effective collections strategy. Shrikanth Jagannanthan, Manager, Analytics Practice, and Yogesh Chati, Senior Associate, Infosys BPO Knowledge Services, propose... a framework to analyze customer profiles, identify distinct customer segments and gain insights into customer behavior. In an article published in FAO Today Magazine, they discuss how a multi-dimensional analytics approach improves business metrics in collections.

*Reproduced with the permission of FAO Today magazine

A Case for Business Transformation Outsourcing

Beyond the hype about transformation, real work is being delivered, says Imrana Khan in an article in www.globalservicesmedia.com . A telecom equipment provider improved inventory accuracy by 25% with approximately $7.9 million... worth of inventory rejects cleared. An Australian Bank improved its resolution time by 90% from 28 days to only two, freeing capacity by 50%.

*The article has been republished with the permission of Global Services