Global companies are looking beyond labor cost arbitrage and economies of scale from Business Process Outsourcing (BPO) providers. According to Infosys BPO expert, they seek seamless global business processing in a cost-effective manner. However, companies face challenges...
due to inorganic growth, decentralized IT and heterogeneous Enterprise Resource Planning systems. Infosys' Platform BPO provides a solution by converging the outsourced people, process and technology with the BPO provider, and aligning with the strategic objectives of the customer. It transforms service delivery by shifting from a transaction-centric model to a process-centric model.
Published with permission of The Economic Times