Business Platforms

Infosys Streamlines Back Office Operations for a Leading European Telecom Service Provider Enabling it to Lower Total Cost of Ownership

A European telecom service provider wanted to reduce the Total Cost of Ownership (TCO) for multiple billing processes and services. Infosys BPO provided a flexible platform to boost productivity, increase revenue collection and ensure faster... Turn Around Time (TAT) in complaint resolution, leading to higher customer satisfaction. Our solution reduced headcount by 22% after several automation projects and resulted in cost savings of £3.6 million.

Infosys helped a Large Blue Cross Blue Shield Organization Improve Efficiencies and Cost Savings in its Claims Processing System

A large Blue Cross Blue Shield organization upgraded its claims processing platform from version 2.0 to version 3.2. A lack of bandwidth to support the 3.2 version was creating inefficiencies. Infosys BPO helped the company adopt... the new platform by training the staff. Our approach involved WebEx sessions and knowledge management through detailed process documents and check lists for rapid training and application of concepts. We helped the company implement an operations excellence framework and improved the claims processing efficiency. Our solution reduced cost per claim by 27% within a span of five months.

Infosys Realizes "Business Value" for a Global Investment Bank by Streamlining its Reconciliation Processes Resulting in Savings of US$ 8 Million Annually

A leading investment bank wanted to consolidate its reconciliation functions and move to a technology platform. Infosys partnered with the bank to migrate from a silo-based model to a utility-based model and then eventually move to a technology... platform. The move was carried out to get a unified view of risk across its control function and also build an efficient and scalable utility model. The dynamic and innovative approach supporting value creation spurred growth and profitability of the company.