Customer Service Outsourcing

Infosys BPO honored for excellence in shared services

Infosys BPO was recognized for outsourced services delivery at the Shared Services & Outsourcing Network (SSON) 2010 North American and Australasian Shared Services Excellence Awards.
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Infosys BPO Journal, Vol. V: Redrafting Business Models - Tomorrow's Enterprise in Action

Global companies must manage change by developing new business models to compete effectively. Learn about outsourcing strategies, hybrid sourcing models, HR and platform-based outsourcing.
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'One of the best partners we have ever had is Infosys'

The Customer Service and Support Operations team at networking major, Cisco, talks about Infosys BPO's transformational contribution to its operations and processes. Infosys' "ability to adapt and create new skills" has impressed them.
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Features & Opinions

Aligning Global Sourcing with the Customer's Goals

Flat World companies can sustain their competitiveness by evaluating global sourcing strategies with service providers. Customers and service providers need to focus on strategic imperatives across each phase of the sourcing...

Published with permission of Global Services Media

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BPO value beyond bottom-line savings: Forbes Insights survey finding

Global companies seek a value-based approach to business process outsourcing, according to the results of a survey conducted by Forbes Insights in association with Infosys BPO.

Published with permission of Forbes Insights

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Related Information

Media Mentions

Infosys BPO aims to quadruple revenues to US$ 1 billion in three years.
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Reproduced with permission from Livemint.com

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Shibulal's vision of Tomorrow's Enterprise