Customer Service Outsourcing

Aligning Global Sourcing with the Customer's Goals

Flat World companies can sustain their competitiveness by evaluating global sourcing strategies with service providers. Customers and service providers need to focus on strategic imperatives across each phase of the sourcing... cycle. We examine the key priorities in procurement, transition and service delivery from the perspective of customers and service providers.

Published with permission of Global Services Media

BPO value beyond bottom-line savings: Forbes Insights survey finding

Global companies seek a value-based approach to business process outsourcing, according to the results of a survey conducted by Forbes Insights in association with Infosys BPO.

Published with permission of Forbes Insights