Customer Service Outsourcing

European Telecom Service Provider Reduces Cost of Sales Operations

A European telecom service provider wanted to improve the efficiency and increase the productivity of its sales team. Infosys established an offshore Sales Support Center of Excellence (COE) for the telecom company. The Center reduced... Turn-Around Time (TAT) from three days to less than 24 hours and reduced the overall cost of sales by 32%.

Financial Major Enhances Productivity through Business Process Outsourcing

A leading financial information provider partnered with Infosys BPO to provide round-the-clock services for customers. We developed an automated workflow tool that supported multiple languages. It enabled round-the-clock coverage of financial... markets from Infosys' delivery centers in Hangzhou, China and Bangalore, India. Our workflow tool enhanced productivity by 54% and generated savings of US$ 794,000.

Network Protection Management for a US-based Wholesale Telecom

Infosys has set up a team that remotely provides 24X7 Network Protection Management for the network assets of a telecommunications company in order to ensure minimum downtime and continuous network availability. Infosys BPO's Network... Protection Management Solution helps identify and alleviate any impact on the client's network assets due to physical disruption.