Customer Service Outsourcing

Service Offerings

Customer Service Outsourcing

Companies are outsourcing customer service processes to focus on core business competencies and operations. In addition, cost reduction, declining in-house capabilities, and increased demand for customer support channels are driving outsourcing of customer service.

The Infosys BPO Customer Service Outsourcing practice provides a consistent customer experience across all channels of customer support through customized solutions, right sourcing and continuous training. We leverage our Global Delivery Model and state-of-the-art technology to reduce the overall cost of operations. Our impetus on hiring, training and quality ensures that we incorporate customer service into processes.

Overview of Customer Service Outsourcing Offerings

The Infosys BPO advantage

Customer Service Outsourcing Practice

Infosys BPO has proven capabilities and deep domain expertise in voice, data, and social media business operations. We provide unique service advantages and realize sustainable benefits through non-process levers such as intelligent technology. Our integrated customer care and back-office processing services enable faster return on investment by reducing service costs, improving customer retention and increasing revenue per customer.

Our twelve delivery centers in India, Philippines, China, Brazil, Mexico, the Czech Republic, Poland, and Atlanta provide customer services for multiple processes in various languages. We have made significant investments in tools, hiring practices, training applications, and a globally hosted voice infrastructure to deliver ‘differentiated’ services that go beyond Customer Satisfaction (CSAT) and Net Promoter Score (NPS).

Highlights

Language capabilities

A snapshot of success stories

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