Human Resources Outsourcing

Service Offerings

Human Resources Outsourcing

The Infosys BPO Human Resources Outsourcing (HRO) practice combines global sourcing and delivery capabilities to offer flexible and cost-efficient solutions for acquiring, administering and developing talent.

Our componentized HRO offerings enable customers to embark on the HRO journey easily and realize benefits promptly. Through our transformational expertise, our customers save up to 40% on operational costs and enhance productivity by up to 30%. Our suite of innovative tools measure and improve HR/ business metrics.

We serve clients from our global delivery centers in India, China, Philippines, Mexico, Brazil, Poland, and the Czech Republic.

The Infosys BPO Human Resources Outsourcing Footprint

Offerings

Infosys Business Platform for HRO
Infosys’ platform-based solutions help customers migrate to a pay-as-you-use, transactional model with best-in-class technology and processes. The Infosys Business Platform for HRO realizes value without huge investments in technology.

HRO Service Packs
Our HRO service packs are short-term projects that deliver tangible value within a specified period. They have pre-built solutions and transitions that realize Return on Investment promptly. The sample packs solve common HR issues by leveraging industry best practices, with minimal time and effort from stakeholders.

A Snapshot of Success Stories

Client Challenge Infosys BPO Approach Outcome
A leading technology services company having more than 105,000 employees in 27 countries
  • Decentralized and complex processes
  • Absence of process metrics
  • Multiple touch points with no visibility
  • Non-standardized hiring practices
  • Substantial administrative overheads
  • Streamlined processes
  • Introduced metrics
  • Launched a shared service center for HR services
  • Eliminated redundant activities
  • Centralized hiring administration through a web-based process
  • Improved customer satisfaction scores from 98.96 % to 99.50%
  • Reduced cost per hire by more than 20%
  • Decreased offer generation time by more than 60%
  • Reduced cycle time by 35%
  • Reduced 7-day shifts to 5 days
A global bank having more than 27,000 employees
  • Absence of process metrics
  • Low visibility
  • Limited control over performance
  • Moved payroll, workforce data management and HR support to a single delivery center
  • Set up Tier-1 and Tier-2 helpdesks for query resolution
  • Automated processes
  • Increased customer satisfaction scores consistently
  • Achieved productivity gain of more than 6%
  • Reduced 5 Full-Time Employee (FTE) workload within a year, saving over US$ .55 million
  • Reduced pay run by 3 hours
  • Enabled cross-skilling of process executives
An oil and gas major having more than 96,000 employees in 26 countries
  • Complex processes and high contract and administrative costs to hire contract workers
  • Non-standardized hiring practices
  • Multiple partners
  • Deployed a platform-based solution for hiring
  • Centralized sourcing, screening, scheduling, interviewing, compensation, and contract management
  • Offshored the hiring organization
  • Aggregated sourcing
  • Improved contract compliance
  • Saved 15% on spend through improved contract negotiations

Learn more about Hire-to-Retire Business Platform

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