New developments in technology (SaaS and upgrades to HRMS, business process optimization, secure connectivity and collaboration), workplace design (work from home, work on the move, and virtual project teams) and compensation...
(reward for creation, and influence on output as opposed to input) have opened up avenues and altered existing characteristics of Shared Service Centers (SSCs). The past few decades have seen HR services move from a local experience to an organized structure based on the Ulrich Model. The next phase in technology evolution should enable stronger social bonds and better collaboration between company employees while providing a global, personalized and cost-effective customer experience.
Organizations that seek to maximize productivity and profitability of their staff need to constantly evaluate their strategy, systems, processes, practices and people against their values and purpose. An employee's passion...
or engagement is driven more by the work and values of their organization when compared to other commonly indentified drivers such as career opportunities, rewards and recognition. In order to improve engagement it is important to understand the management and practices that drive engagement.
Europe is an emerging market for Business Process Outsourcing (BPO), says Michel de Zeeuw, Vice President and Executive Client Partner and Member of Infosys BPO Executive Committee. He believes that companies in Europe...
must outsource their business processes to become more scalable and competitive. According to him, Royal Philips has set a trend by signing a seven-year agreement with Infosys BPO to provide Finance and Accounting, and Procurement services to more than 400 Philips organizations globally.
Transition is a critical phase in Business Process Outsourcing (BPO). Success of transition decides the success of outsourcing. To help smooth out the plan, Gartner states, "We dispel two myths regarding BPO...
transitions: Firstly, the BPO provider bears the responsibility for the BPO transition, and secondly, transitions require minimal oversight and attention by clients. While the BPO provider has a great deal of transition responsibility, the client also has transition responsibility and must assign resources to pivotal roles to ensure an optimal transition." Best practices help getting it right the first time.