NelsonHall recognizes Infosys in its NEAT vendor evaluation for LPO, July 2014
Yes, we can — our practice has diverse strengths that will help you address these questions. Over the previous three years, we have expanded rapidly not only in numbers and breadth of offerings, but also by evolving a highly strategic approach to legal process outsourcing.
Create a smarter legal organization: By implementing technology tools and standardizing processes during project execution, we can help you constantly simplify, collaborate, learn, and adapt to tomorrow's challenges.
Do more with less: Mandated budget cuts and pressure in providing more value for money is forcing law firms and corporate legal departments to cut costs without cutting corners. Infosys LPO can help you do just that, by bringing together the right combination of customized technology, process consulting and legal services – to deliver greater business value for your organization.
Infosys LPO achieves operational excellence by implementing proven methodologies and frameworks. We do this through quality control, training excellence and productivity improvements that provide clients with reliable consistency, innovation and customization of services to provide them value for money.
Global Delivery Model (GDM)
Infosys pioneered the GDM to ensure the distribution of application and business process lifecycle activities and resources, while ensuring their integration through key drivers such as processes, quality, tools, knowledge management, program management and risk mitigation.
Infosys LPO has a proven ability to ramp up or down as per client requirements to weather project peaks and troughs.
Infosys has a strong technology heritage, and has more than 100 tools that are applicable to client engagements to improve customer experience and business performance.
Infosys LPO has invested in partnerships and alliances with best-of-breed technology companies.
Best-in-class management practices
Some of the certifications / assurances that form a part of Infosys’ Risk Portfolio include SAS70 Type I and II (Audits) / TR19:2005 and ISO27001 / FISAP. Further, Infosys BPO has earned the highest rating, Level 5, for the e-Sourcing Capability Model (eSCM–SP: v2.0) by Carnegie Mellon University's IT Services Qualification Center (ITSqc). Infosys LPO is continuously strengthening its quality and security standards in order to address sensitive needs of its clients.
In addition to leveraging Infosys’ well-established vertical and technology expertise, Infosys’ consulting arm allows our LPO practice to undertake complex assignments in the area of banking and finance.
Infosys has been successfully providing services, as a trusted partner, to more than 690 clients over the past 30 years. 97.8% of our revenues come from existing customers – proof that we take pride in building strategic long-term client relationships. We have a proven track record of incubating and developing market leadership positions for newer services in response to client requirements. Infosys LPO also understands the sensitivity of client data and has put robust controls in place to ensure data security.
Infosys LPO has a one-of-a-kind, dedicated in-house training and certification program on domain knowledge, soft skills, process, and technical expertise to deliver end-to-end business solutions.
Employer of choice
Infosys has been consistently ranked as a leading employer in India and is able to attract and retain the best talent at competitive salary levels.
Infosys has a global footprint with 65 offices and 74 development centers in the U.S., India, China, Australia, Japan, Middle East, the U.K., Germany, France, Switzerland, Netherlands, Poland, Canada, and many other countries.
Zero-debt company with rock solid financial stability. Infosys is a US$ 6.9 billion company with a market capitalization in excess of US$ 41.7 billion.
Brochure: Infosys LPO: Building Tomorrow's Legal Enterprise
More about the Infosys LPO Academy
Learn more about Infosys LPO offerings
*Disclaimer: Infosys BPO/LPO is not a law firm and any of its services or solutions do not constitute legal advice.
Outsourcing of legal talent and our holistic approach
With SLA management practices and service delivery by boosting productivity
Infosys helps Staples Brazil build compliance across 15,000 products and 27 states