From being a tool that required significant investment on the part of enterprises, there is now a definite ROI in implementing effective Sarbanes–Oxley (SOX) controls. Enterprises can now move to higher...
value realms where SOX not only enforces effective control, but also creates a best-in-class order-to-cash value chain. One that makes for a more agile supply chain, plugs revenue leakage, and enhances customer satisfaction.
Outsourcing of production and logistics has become a firmly established model for growth and cost-competitiveness in global markets. In this scenario, supply chain management (SCM) BPO is emerging...
as the domain that will define the future of the BPO industry. This paper explores the SCM ecosystem, starting with the service providers, the processes that are being outsourced, and finally understanding the right strategies to be put in place to operate a successful SCM BPO ecosystem.
Infosys BPO expert discusses how the Sales and Fulfillment practice enhances efficiency and increases revenue with an integrated approach to processes across the supply chain.
Published with permission of Shared Services & Outsourcing Network
Infosys helped P&G’s Singapore Customer Service Center to transform its order-to-cash operations by automating several operations. This enabled P&G to refocus its expertise on customer service. In an interview with Shared...
Services & Outsourcing Networking (SSON), P&G's Associate Director, Ashit Mehra, explains how the hybrid model equipped P&G to focus on product sales and identify incremental sales opportunities. The partnership between P&G and Infosys won the SSON Asian Excellence Award 2010 in 'Best New Outsource Delivery Services' category
Published with permission of SSON