Infosys helped P&G’s Singapore Customer Service Center to transform its order-to-cash operations by automating several operations. This enabled P&G to refocus its expertise on customer service. In an interview with Shared...
Services & Outsourcing Networking (SSON), P&G's Associate Director, Ashit Mehra, explains how the hybrid model equipped P&G to focus on product sales and identify incremental sales opportunities. The partnership between P&G and Infosys won the SSON Asian Excellence Award 2010 in 'Best New Outsource Delivery Services' category
Published with permission of SSON