Sales and Fulfillment

Infosys Partners with Cisco to Improve User/ Partner Experience and Service Sales Revenues

Infosys BPO partnered with Cisco to support end-to-end engagement with its Tier-1 partners. Infosys BPO enhanced Cisco's sales metrics and service strategies by implementing best practices and business models through worldwide partner... support program. Infosys BPO enabled substantial savings through increased knowledge imparted to partners by the Partner Support Associate (PSA) teams.

Contact Center Improves Process Efficiency for Network Manufacturer

A leading global network equipment manufacturer sought to standardize and streamline their decentralized sales and fulfillment processes. Infosys was engaged to setup contact and recovery centers, which consolidated and standardized activities resulting in process efficiency.

Warranty Process and Claims Management for a Leading Construction and Mining Equipment Manufacturer

A leading manufacturer of construction and mining equipment sought to align its dealer payment processes with warranty coverage and allowances. Infosys BPO streamlined... the processes by restructuring the operating model by moving work form region-specific to product specific. It resulted in reduced dealer payment timelines and overall claim closure time.

Order Management Services for One of the World's Largest Networking OEMs

A global networking equipment manufacturer wanted to transform its business processes and ensure better functioning of its order processing cycle. Infosys BPO consolidated the global operations of the company in one location by using the shared services... model. We enhanced operational efficiency by enabling buyers to send 'clean' orders leading to a substantial reduction in cost per order and cycle time.

Revenue Assurance Solution Rings in More Business

Orange Business Services transformed disparate systems for effective ordering, provisioning and billing with Infosys BPO’s Revenue Assurance solution.