Infosys BPO Supply Chain Fulfillment offerings
Fulfillment operations comprise a major chunk of the supply chain, involving interaction with several stakeholders, both upstream and downstream. Maximum value cannot be derived from the supply chain without optimal fine tuning, where problems range from poor demand/ inventory visibility to inefficient product returns/ recovery. Infosys BPO, with its unique supply chain offerings, brings value to the table addressing critical aspects of both supply chain planning and execution in an end-to-end manner.
Challenges
The major challenges faced by the supply chain function of an organization include:
- Poor demand and inventory visibility
- Forecasting inaccuracy
- Lack of coordination between demand and supply value chains
- Managing product returns and asset recovery
- Obsolescence and shrinkage of inventory
- Bullwhip effects along the supply chain
From Planning Phase through to Return Phase
Infosys BPO Supply Chain Fulfillment offerings support core supply chain functions, both on the forward and reverse supply chains, to minimize investment in working capital, enhance customer satisfaction, and minimize revenue leakage, thereby reducing Cost of Goods Sold (COGS). Intended at providing end-to-end supply chain management, the services on offer touch the product right from the planning phase through to the return phase.
Benefits
The benefits that an organization accrues with our transformational fulfillment solutions include:
- Standardization/ Centralization of supply chain processes across regions, resulting in reduced Days Sales of Inventory (DSI)
- Administration of trade-offs between inventory and logistics costs, and trade-offs pertaining to inventory and on-time delivery
- Real-time optimization of the supply chain due to greater visibility and control
- Identification of trends based on order inputs, leading to accurate MPS and improved forecast accuracy
- Efficient utilization of investments in infrastructure and technology
SCV solution
Realizing the need for an integrated view of supply chain operations, Infosys has developed a Supply Chain Visibility (SCV) solution that provides a dashboard of inventory-related KPI performance. It supports root cause analysis to exceptions and enables collaborative decision making and resolution tracking.
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