Sales and Fulfillment

Service Offerings

Infosys BPO Pre-Sales Solution

Pre-sales solution is an important service offering that helps maximize efficacy of the Opportunity and Sales management lifecycles. It is one of our key focus areas and particularly gains importance during economic downturns due to increased focus on sales cost optimization. Our solution focuses on cost reduction and revenue-enhancing initiatives helping build a highly effective sales organization for our clients.

Infosys BPO offers point solutions that improve effectiveness and efficiency of a sales organization.

Visual Representation of Pre-Sales Process

Infosys BPO Pre-Sales Solution

Pre-Sales Solution Target Groups

Areas of support
Targeted Marketing
  • Generate target lists for given sector and region
  • Company research for potential target firms (SWOT, Financial Analysis)
  • List cleansing and database management
  • Lead management, track status and conversion rates
  • Lead prioritization based on profitability and potential
  • Win/ Loss Analysis
Proposal management
  • Provide account planning support
  • Internal/ external presentation material - Customized for customer issues
  • Overview of customer, analyze customer/ product profitability, SWOT analysis, customer credit analysis
  • Overview of products - High level comparison with competitor offering
  • Response to RFI, proposal query for information - complete common questions
  • Proposal documentation management
  • Modeling of ROI and business case for key business decisions
Customer management
  • Maintain a world-class, post-sales service program
  • Manage prospect/ customer information, Updating prospect/ customer interactions
  • Personalized Customer Servicing
  • Sales and service integration achieved by capturing all customer interactions
Marketing and Campaign management
  • Measure and manage all channel promotional activities
  • Develop key messages/ design relevant content
  • Follow-up and contact interested customers
  • Customer segmentation and profiling
  • Campaign Tracking, Response / Conversion Modeling
Administrative support
  • Manage sales quota, sales budget/ incentives
  • Handle all correspondence and organize contacts/ appointments for sales executives
  • Create different MIS reports
Benefits
  • Sales and Opportunity cost optimization
  • Increased sales bandwidth through the extraction on non-value and non-core tasks into the back office
  • Improved throughput of proposal and quote generation
  • Increased Marketing campaign efficiency

Improves Topline and Bottomline Performance

Improves topline and bottomline performance

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