Most Fortune 500 companies implementing SAP have shared services operations in place or plan to set up a global shared services hub post implementation. This makes it imperative...
to design and enable SAP to support shared service operations. Besides enabling future operating models, SAP enablement for shared services must also ensure higher returns on IT spend on the design and implementation of SAP. This white paper discusses in details the approach to enabling SAP to support shared service operations, primary activities involved in enabling SAP and benefits that can be expected from this approach.
Optimization of Maintenance Repair and Operations (MRO) supply chain can help manufacturing and utility organizations unlock value and drive significant savings. It also addresses complex challenges such as end...
to end integrated planning, increased availability of assets, optimizing inventories and effective spend management. Technology and outsourcing service providers have come up with unique solutions to address the need of this segment. This paper gives an overview of the typical challenges faced in MRO supply chains of manufacturing and utility organizations and presents some approaches to drive and add value through IT application implementation, process improvements and consolidation and by moving some of the processes to a centralized offshore delivery centre in a low cost country.
Installed base knowledge is one of the foundational "keys to the kingdom" of excellence in CRM. It directly influences customer interactions, service revenue, and service delivery and planning. Base knowledge also enables the evolvement of product strategy and its accuracy is vital ...
to build revenue and reduce service costs. However, it is seldom accurate due to foundational and process issues. This white paper explains the challenges involved in creating and maintaining accurate knowledge of products and the importance of adopting a strategy that will address the entire life cycle of an installed product.
Language neutralization in companies leads to better alignment of activities and opens the door for innovative business strategies and process automation. Further, it saves costs and enhances customer...
experience while improving productivity. Companies must exploit this opportunity to remove language barriers and cultural context. This approach equips companies with a competitive advantage, allowing them to seek cost benefits through centralization and harmonization of business processes.
Warranty value chain management helps companies strike a balance with mandates such as limiting financial liabilities, protection of customer loyalty and improving brand image. Companies that fail to recognize this need end up...
with sub-optimal results while compromising parallel initiatives. A disaggregated warranty value chain creates 'fault lines', which limits performance improvement and decreases capabilities of adjacent functions. To achieve excellence in warranty management, this view point recommends companies adopt a holistic approach that considers all capabilities associated with warranty value chain, rather than individual components.
The growing BPO industry has moved from using simple tools like workflow and training tools to automation tools that improves the client’s back office functions and helps boost productivity. The supply chain provides immense scope...
to enhance and enable the collaboration and optimization of processes between the client and his BPO partner through the implementation of next generation tools and technologies. Supply Chain dashboards which bridge the distance between the front and back office components of the supply chain and bring about visibility into the client's global value chain in particular will help BPO vendors to go beyond process improvements and truly impact the business performance of the client's operations.
Industries can ride out the recession by customizing their response to the downturn by launching initiatives which build on individual characteristics. BPOs will need to support these initiatives by moving...
from generic to customized industry and client specific solutions. These initiatives and solutions would be especially effective when centered on transforming the supply chain and order management functions.
The traditional practice of executing discrete, offshoreable components of a process through a third party outsourcing provider has proven to be sufficient in...
order to lower costs. Process metrics tend to adequately measure and reward success in such offshored processes. Infosys identifies intermediary metrics while always keeping an eye on business outcomes or key business metrics.
Transition is a critical phase in Business Process Outsourcing (BPO). Success of transition decides the success of outsourcing. To help smooth out the plan, Gartner states, "We dispel two myths regarding BPO transitions: Firstly, the BPO provider bears the responsibility...
for the BPO transition, and secondly, transitions require minimal oversight and attention by clients. While the BPO provider has a great deal of transition responsibility, the client also has transition responsibility and must assign resources to pivotal roles to ensure an optimal transition." Best practices help getting it right the first time.
Europe is an emerging market for Business Process Outsourcing (BPO), says Michel de Zeeuw, Vice President and Executive Client Partner and Member of Infosys BPO Executive Committee. He believes that companies in Europe...
must outsource their business processes to become more scalable and competitive. According to him, Royal Philips has set a trend by signing a seven-year agreement with Infosys BPO to provide Finance and Accounting, and Procurement services to more than 400 Philips organizations globally.