Indian Domestic BPO

Infosys BPO honored for excellence in shared services

Infosys BPO was recognized for outsourced services delivery at the Shared Services & Outsourcing Network (SSON) 2010 North American and Australasian Shared Services Excellence Awards.
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Infosys BPO, a catalyst for Philips' growth in Latin America

The Infosys BPO Belo Horizonte Delivery Center becomes a change agent as Philips prepares for rapid growth in Latin America.
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'Infosys - a collaborative, trusted business partner'

"If you want to reduce costs, if you want to free your people up to concentrate on more strategic work, Infosys is a real answer," says Jim Young, Executive General Manager of People and Culture, Group Business Services, National Australia Bank.
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Infosys BPO Journal, Vol. V: Redrafting Business Models - Tomorrow's Enterprise in Action

Global companies must manage change by developing new business models to compete effectively. Learn about outsourcing strategies, hybrid sourcing models, HR and platform-based outsourcing.
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Selling has evolved. Are you ahead of the curve?

The Everest Group and Infosys BPO hosted a webinar on multi-channel commerce. Experts share perspectives on a lean business approach that enables enhanced efficiency and flexibility.
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'One of the best partners we have ever had is Infosys'

The Customer Service and Support Operations team at networking major, Cisco, talks about Infosys BPO's transformational contribution to its operations and processes. Infosys' "ability to adapt and create new skills" has impressed them.
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Case Studies

Implementation and Rollout Plan for the On Device Portal to Download VAS Services

A leading telecom company had to launch an On Device Portal (ODP) for mobile users that provided them with VAS download support. Infosys created a portal that collaborated with all stakeholders for complete VAS support.

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Creating New Pensioner Records and Processing Pension Disbursement for Government Agencies Partnering Rural BPO

Society for Elimination of Rural Poverty (SERP), Government of Andhra Pradesh, under its pension scheme, needed to implement pension disbursement process and create pensioner records. Infosys was successful in achieving the same by collaborating with rural BPOs.

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Online Processing Of Income Tax Returns For The Government Of India

The Government of India, Income Tax Department was in need of a system that enabled people to file tax returns online. Infosys set up a Centralized Processing Centre (CPC) to enable filing returns online. The filed returns are validated, scanned, digitized, processed, and printed at the CPC.

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Integrated Service Center For A Global Telecom Company Entering Domestic Market

A large telecom company entering the domestic market needed a partner to define and manage its various business processes right from the onset of its operations. Infosys set up a Business Service Center incorporating ramp up flexibility.

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Related Information

Media Mentions

Infosys BPO aims to quadruple revenues to US$ 1 billion in three years.
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Reproduced with permission from Livemint.com

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