Indian Domestic BPO

Indian Domestic BPO - Moving Beyond Call Centers

The scope of Business Process Outsourcing (BPO) in India has shifted from cost rationalization and back office customer service management to strategic outsourcing in the form of system integration and business service center models. Service providers... can realize transformational benefits for clients by standardizing processes, leveraging technology, and adopting innovative operating models.

Transition Best Practices: Primer to Getting it Right First Time

Transition is a critical phase in Business Process Outsourcing (BPO). Success of transition decides the success of outsourcing. To help smooth out the plan, Gartner states, "We dispel two myths regarding BPO transitions: Firstly, the BPO provider bears the responsibility... for the BPO transition, and secondly, transitions require minimal oversight and attention by clients. While the BPO provider has a great deal of transition responsibility, the client also has transition responsibility and must assign resources to pivotal roles to ensure an optimal transition." Best practices help getting it right the first time.