Communications Service Providers

A Case for Business Transformation Outsourcing

Beyond the hype about transformation, real work is being delivered, says Imrana Khan in an article in www.globalservicesmedia.com . A telecom equipment provider improved inventory accuracy by 25% with approximately $7.9 million... worth of inventory rejects cleared. An Australian Bank improved its resolution time by 90% from 28 days to only two, freeing capacity by 50%.

Published with permission of Global Services Media

Downturn Demands Niche Solutions, not Vanilla Offerings

Service providers must offer customized solutions that address the ecosystem to accelerate innovation.

An Outcome-based Approach to Procurement Outsourcing

Infosys' expert proposes an alternative model for procurement outsourcing to ensure business transformation and sustainable savings.

Published with permission of Global Services Media

'Order management needs a holistic approach for compelling value'

Infosys BPO expert discusses how the Sales and Fulfillment practice enhances efficiency and increases revenue with an integrated approach to processes across the supply chain.

Published with permission of Shared Services & Outsourcing Network