The Red Queen may as well have been talking about the Communications Service Provider (CSP) marketplace when she told Alice that in order to stay in the same place she needed to run fast and twice as fast to get to another. CSPs need to...
work twice as hard just to retain their ARPUs (average revenue per user), let alone grow it. This paper explores how Business Process Outsourcing firms leveraging on their understanding of complex operational and business drivers and technology capabilities, can multiply the outsourcing value gain for CSPs without the need for substantial CAPEX investments.
Firms around the globe, including telecom companies are under tremendous pressure to cut costs, thanks to the global economic crisis. Communication Service Providers (CSPs) are demanding...
more value delivered from their outsourcing partners and are reluctant to invest without tangible benefits. Analytics as a BPO service has the potential to deliver tangible and quick returns on investment (ROI) with smaller investments from CSPs; More so if it is offered as an end-to-end managed service BPO offering, where the onus of ROI realization is transferred to the BPO partner.
Infosys' expert shares a successful sourcing strategy by discussing a real life case of electrical cables procurement. He demonstrates how to achieve cost savings through right sourcing, linking price to raw materials price movement and reducing the Total Cost of Ownership.
Organizations that engage in Procurement Outsourcing (PO) face a challenge in realizing business value and transforming procurement operations. Infosys' expert discusses the advantage of Source-to-Pay platform, which adopts a...
transaction-centric approach against outcome-centric approach. This enables organizations to achieve the benefits of transformation at an acceptable cost. By leveraging the service provider's technologies, organizations have gained not just cost saving benefits, but also sustainable savings through an effective spend management.
The challenging business environment compels organizations to re-think their existing operating structures and innovate. They realize that the potential of Procurement Outsourcing (PO) is not limited to cost arbitrage, but effective management of overall spend, which can...
contribute directly to the bottom line. Infosys' expert proposes a Source-to-Pay Platform to help organizations realize value rapidly and gain a strategic competitive advantage without investing huge capital.
Transition is a critical phase in Business Process Outsourcing (BPO). Success of transition decides the success of outsourcing. To help smooth out the plan, Gartner states, "We dispel two myths regarding BPO transitions: Firstly, the BPO provider bears the responsibility...
for the BPO transition, and secondly, transitions require minimal oversight and attention by clients. While the BPO provider has a great deal of transition responsibility, the client also has transition responsibility and must assign resources to pivotal roles to ensure an optimal transition." Best practices help getting it right the first time.
Europe is an emerging market for Business Process Outsourcing (BPO), says Michel de Zeeuw, Vice President and Executive Client Partner and Member of Infosys BPO Executive Committee. He believes that companies in Europe...
must outsource their business processes to become more scalable and competitive. According to him, Royal Philips has set a trend by signing a seven-year agreement with Infosys BPO to provide Finance and Accounting, and Procurement services to more than 400 Philips organizations globally.