Credit Cards
Infosys BPO has rich experience in the Credit Card industry. Our global delivery network and focus on operational excellence deliver value across the issuing and acquiring side of the Credit Card industry.
Our Credit Card Origination Process offerings cover activities such as lead and campaign management, support document management, underwriting, data verifications, etc.
Our Credit Card Servicing offerings span activities such as account maintenance, static data/card type and status change, maintaining sweep accounts/debit authorizations, payments and settlement activities, etc.
Our offerings in Default Management range from handling queries/enquiries related to charge-backs, reconciliations, fraud recovery, risk modeling, monitoring suspicious transactions, early-, mid-, and late-stage collections, account closures, etc.
Key Challenges and Infosys BPO’s Solutions
| Leading Credit Card Issuer in the U.K. |
Increasing cost pressure |
Global Delivery Model helps cost reduction through location optimization and process transformation |
- Reduced labor costs by 30-50%
- Enhancement in productivity up to 20%
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| Leading Credit Card Issuer in the U.K. |
Manual data entry of origination documents leading to high error and rejection rate in downstream processes |
- Scalable technology point solutions and additional functionalities such as Optical Character Recognition (OCR) to address specific process and operating model related challenges
- Investments coupled with proven capabilities influence business metrics
|
- Enhancement in productivity by 30%
- Improvement in accuracy rate by 50-60%
- Reduced rework by 10-12%
- Reduced customer leakage
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| Leading Credit Card Issuer in the U.K. |
Increased frauds and default rates |
End-to-end default management solution that focuses on fraud back-office support, collection/recovery processes and chargeback processing for both issuing and acquiring side |
- Additional savings of 15-20% due to tech point solution deployed during transition
- Increase in collection efficiencies
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