Mortgage
Infosys BPO offers an end-to-end Mortgage process outsourcing solution that helps lenders address challenges.
We have proven expertise to support processes across various parts of the mortgage value chain from origination and fulfillment to secondary marketing, and servicing and default management. We also provide high-end services such as analytics and investor reporting.
Mortgage Service Offering
- Data Capture and Validation
- Application Processing
- Pre-Qualification
- Underwriting and Decision Making
- Pre-Closing
- Closing
- Funding
- Rate Lock Management
- Pipeline Management
- Transmittal Documentation
- Loan Sale Coordination
- Loan Delivery
- Line of Credit Management
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- Escrow Analysis
- Tax
- Insurance
- Special Loans
- Customer Service
- Research
- Borrower Requests
- Credit Bureau Reporting
- Collections
- Default Reporting
- Real Estate Owned (REO)
- Loss Mitigation
- Bankruptcy
- Foreclosure
- Asset Management
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Infosys BPO also provides Platform-based Origination and Loan Modification services.
Key Challenges and Infosys BPO’s Solutions
| One of the top 10 U.S. Banks |
Rise in default rates |
A combination of technology and process around document reviews, payment plan creations, modification underwriting and closing |
- Systematic response ensures efficiency
- Incorporation of best practices clears backlog
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| One of the top 10 U.S. Banks |
Negative impact of credit crisis on recoveries |
Leverages experience in collection industry to deliver quantifiable benefits |
- Increase in collection efficiencies
- 10% reduction in delinquency rate
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| Leading U.S.-based Mortgage servicing company |
Manual investor reporting |
Compiling of reports automated, eliminating 50% of the work in the process |
- Improved turn-around-time by 50%
- Accuracy improvement of up to 50%
- Minimal manual intervention
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