The healthcare industry is challenged by:
- An aging population and an irregular supply of financing from the working population
- Increasing costs of healthcare delivery
Infosys BPO provides end-to-end Business Process Outsourcing solutions for healthcare. Our services are focused on:
- Reducing and managing the costs of healthcare administration - a major driver of increased healthcare costs
- Continuous business process improvements through Six Sigma and business process re-engineering methodologies to deliver value beyond cost arbitrage
Infosys BPO's healthcare practice serves customers across the value chain, including payers, providers and pharmacy benefits managers. We have a team of over 1,500 business and technical consultants, including PhDs, MDs, technical architects, developers, business process consultants, and project managers. Our professionals have hands-on experience in business processes and IT systems of health insurance providers (payor) and healthcare providers.
We combine our Consulting, IT and Business Process Management capabilities to offer Business Process Outsourcing solutions for healthcare.
The Infosys BPO Advantage
Global Delivery Model
Enables a seamless delivery of healthcare processes from a network of delivery centers around the world.
People Management Practices
Ensures the implementation of stringent sourcing, hiring world-class talent, continuous training and robust people engagement initiatives in a role-based organization.
Infosys BPO has a Healthcare Center of Excellence (HCOE). It is a knowledge powerhouse of IT systems and business processes of healthcare companies that conduct customized training programs to healthcare engagement FTEs. In addition, the HCOE allocates relevant talent for healthcare engagements.
Best-in-class Implementation Approach
Our implementation is founded on a robust transition methodology. We have managed over 900 process migrations across 44 clients in six years. Our approach is focused on proactive forecasting, mitigation of migration risks and change management.
Infosys BPO has a comprehensive HIPAA compliance policy. We undertake regular HIPAA compliance audits. Our trained personnel on HIPAA policy implementation have extensive HIPAA implementation experience.