Service Offerings


The healthcare industry is challenged by:

  • An aging population and an irregular supply of financing from the working population
  • Increasing costs of healthcare delivery

Infosys BPO provides end-to-end business process outsourcing solutions for healthcare. Our services are focused on:

  • Reducing and managing the costs of healthcare administration, which is a major driver of increased healthcare costs
  • Continuous business process improvements through Six Sigma and business process re-engineering methodologies to deliver value beyond cost arbitrage

The Infosys BPO healthcare practice serves clients across the value chain, including payers, providers, and pharmacy benefits managers. We have a team of more than 1,500 business and technical consultants, including Ph.Ds, MDs, technical architects, developers, business process consultants, and project managers. Our professionals have hands-on experience in business processes and IT systems of health insurance providers (payer) and healthcare providers.

We combine our consulting, IT and business process management capabilities to offer business process outsourcing solutions for healthcare.

The Infosys BPO advantage

Global delivery model
Enables a seamless delivery of healthcare processes from a network of delivery centers around the world.

People management practices
Ensures the implementation of stringent sourcing, hiring of world-class talent, continuous training and robust people engagement initiatives in a role-based organization.

Healthcare training
The Infosys BPO Healthcare Center of Excellence (HCOE) is a knowledge powerhouse of IT systems and business processes of healthcare companies that conduct customized training programs for healthcare engagement FTEs. In addition, the HCOE allocates relevant talent for healthcare engagements.

Best-in-class implementation approach
Our implementation is founded on a robust transition methodology. We have managed more than 900 process migrations across 44 clients in six years. Our approach is focused on proactive forecasting, mitigation of migration risks, and change management.

HIPAA readiness
Infosys BPO has a comprehensive HIPAA compliance policy. We undertake regular HIPAA compliance audits. Our personnel are trained on HIPAA policy implementation and have extensive HIPAA implementation experience.

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