Insurance

Overview

Infosys BPO Insurance Services

Delivering business value through integrated BPO, platform, consulting and transformation services

Operating in a post-economic crisis world comes with its own set of uncertainties. With equity markets being rather flat and insurers having to pay for a series of ‘black swan’ events, the industry has been looking for process efficiency, cost savings, and innovative service offerings to address strategic objectives.

With Infosys BPO as an outsourcing partner, you can be certain of having robust and efficient operations, as well as a strong backbone for your business-critical processes. In addition to experiencing stability and cost savings, our clients have partnered with us to realize value of a different kind – transformation of their insurance operations.

The Infosys BPO Insurance practice – with more than 1,400 professionals – has helped more than 45 insurers to significantly reduce their opex while transforming their business processes to exceed market demands and customer / intermediary expectations.

Challenges and opportunities

The global insurance and reinsurance sector was hard hit by the economic crisis and large catastrophic losses in 2012. While there are signs of the market returning to normalcy and stabilizing over a period of time, customers and companies continue to tighten their purse strings.

Whether you're a property and casualty insurer who needs to scrutinize complex risks and crack down on fraud, or a life / annuity and retirements provider who wants to increase persistency and simplify processes, we can help you with:

Underwriting efficiency and risk modeling

Our operations support and experience in CAT tools (AIR, RMS) and supporting new business submissions and renewal process helps underwriters focus on risk evaluation while reducing the time to market for quote and policy issuance.

Customer and intermediary analytics

Our insights augment your ability to develop innovative products and services to drive top-line growth.

New customer segments and distribution channels

Leverage our technology solutions to expand your reach on the Web and on mobile devices.

Regulatory compliance

Clients can leverage our experience and knowledge on statutory reporting, risk management, information security, and SOX compliance – to comply with industry regulations and internal risk management practices.

How Infosys BPO delivers business value

Be it a short-term, business-critical requirement or a challenge that requires a multi-year solution, Infosys BPO is fully geared to support insurers.

Expertise across the value chain of insurance segments

We are a one-stop BPO provider for insurers, with offerings that span the value chain of property and casualty, life / annuity and retirement, and reinsurance segments.

Smarter technology-enabled processes

Infosys BPO streamlines your day-to-day operations and improves quality of service with technology-enabled business processing services, point solutions, and platform-based business services.

Domain expertise / insurance center of excellence (COE)

With 5,000 person hours of experience and more than 100 industry-certified professionals delivering services for global clients, we have a dedicated insurance COE to foster continuous domain training and education. We also have tie-ups with ‘The Institutes’ (AICPCU), LOMA and CII for industry accredited certifications.

The capabilities you want, in the language and region you need

We provide data, voice and semi-voice services in more than 15 languages, from more than 10 delivery centers across the globe.

Flexible commercial and engagement models

You can move to a variable cost structure and enhance agility with a choice of models – outcome, price per policy, or transaction-based models.

Infosys BPO Insurance Services
Business value articulation and realization

We constantly unlock new value through continuous process improvement, transformation initiatives, global delivery model, and technology-led solutions. Our clients have realized cost savings of 25 – 40% over their engagement period, and measured the value delivered to their organization through the Infosys Business Value Articulation (BVA) Framework.

Brochure

Infosys BPO Insurance practice

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