Insurance

Service Offerings

Infosys BPO service offerings for the insurance industry

We provide insurance business process outsourcing services, platform-based services, and point solutions that cater to varied needs of property and casualty insurance, life / annuity and retirement, and reinsurance segments. Today we support more than 45 insurers in 15 languages from 10 delivery centers across India, the US, Europe and Brazil. Our services are augmented by powerful business and operational analytics, as well as our strengths in operations consulting and technology. With us, you get an insurance BPO partner who can collaborate with you for your most complex business needs.

BPO offerings across industry segments

Platform offerings

Point solutions

Analytics

Technology and consulting

Infosys BPO service offerings for the insurance industry

Service offerings

  • Comprehensive BPO offerings — across life / annuity and retirement, group insurance, property and casualty, reinsurance
  • Service delivery across the value chain — new business, underwriting support, policy administration, claims, finance and accounting (F&A)
  • Platform capability — across life /annuity and retirement, and group insurance
  • Multiple engagement models — BPO, SaaS and hybrid

Property and casualty (P&C) – including Lloyds of London market

P&C insurers can rely on Infosys BPO to support services spanning the entire value chain — new business, lead generation, underwriting support, policy issuance and administration, claims, billing, premium accounting, and F&A. We are focused on commercial insurance, but have extensive experience in supporting varied products and processes across personal, specialty, casualty, liability, accident and health, and extended warranty insurance lines of business.

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Life / annuity and retirement

With Infosys BPO as their partner, insurers can focus on core business, product innovation, pricing, and customer and channel satisfaction. We address the challenges of life / annuity and retirement providers in multiple ways — delivering robust platform solutions for open and closed book business, producer and commission management, supporting core (pre-issuance and post issuance, payout, and claims administration) and non-core activities (investment management, customer servicing, F&A, and producer management), as well as optimizing and transforming business processes.

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Reinsurance

Service offerings from Infosys BPO include support for reinsurance business processes across the value chain and proprietary point solutions to administer reinsurance contracts. We support several reinsurers in underwriting, contract administration, claims, catastrophic modeling, technical accounting, and statutory accounting and reporting activities.

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The Infosys BPO Insurance Center of Excellence
In a constantly evolving business environment, you need a partner who can give you two differentiated capabilities. One, agility in service delivery, and the other, insurance practitioners who understand every nuance of your business requirements. You get both, with the Infosys BPO Insurance Center of Excellence (ICOE).

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