The insurance industry is showing signs of saturation in developed markets. Challenges faced by insurers include quicker product marketability, competitive pricing and customer retention amongst others. P&C insurance companies should...
look to adopt the outsourcing model in order to control spending and tap into external expertise. The change management of this magnitude can be handled by partnering with an external vendor. The customer centric organization demands efficient process that is flexible to meet market demand and get services at a lower price. This paper looks into the options available for P&C insurers in the global downturn.
Organizations that engage in Procurement Outsourcing (PO) face a challenge in realizing business value and transforming procurement operations. Infosys' expert discusses the advantage of Source-to-Pay platform, which adopts a...
transaction-centric approach against outcome-centric approach. This enables organizations to achieve the benefits of transformation at an acceptable cost. By leveraging the service provider's technologies, organizations have gained not just cost saving benefits, but also sustainable savings through an effective spend management.
The challenging business environment compels organizations to re-think their existing operating structures and innovate. They realize that the potential of Procurement Outsourcing (PO) is not limited to cost arbitrage, but effective management of overall spend, which can...
contribute directly to the bottom line. Infosys' expert proposes a Source-to-Pay Platform to help organizations realize value rapidly and gain a strategic competitive advantage without investing huge capital.
Procurement outsourcing is gaining importance due to its ability to impact operations across an organization. Infosys' experts discuss the trends in procurement outsourcing, the functions within procurement that lend themselves to the global delivery model, and...
key benefits. They also provide a road map for implementing an outsourced process. The white paper shares the experience of a heavy equipment manufacturer that adopted procurement outsourcing to standardize workflows and realize cost savings.
Transition is a critical phase in Business Process Outsourcing (BPO). Success of transition decides the success of outsourcing. To help smooth out the plan, Gartner states, "We dispel two myths regarding BPO transitions: Firstly, the BPO provider bears the responsibility
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for the BPO transition, and secondly, transitions require minimal oversight and attention by clients. While the BPO provider has a great deal of transition responsibility, the client also has transition responsibility and must assign resources to pivotal roles to ensure an optimal transition." Best practices help getting it right the first time.
Europe is an emerging market for Business Process Outsourcing (BPO), says Michel de Zeeuw, Vice President and Executive Client Partner and Member of Infosys BPO Executive Committee. He believes that companies in Europe...
must outsource their business processes to become more scalable and competitive. According to him, Royal Philips has set a trend by signing a seven-year agreement with Infosys BPO to provide Finance and Accounting, and Procurement services to more than 400 Philips organizations globally.