Manufacturing

Rio Tinto Transforms Procurement Process and Streamlines Operations

Rio Tinto, a leading mining group, sought to integrate its procurement outsourcing operations with finance and accounting function. The group also wanted to set up an offshore Center of Excellence but lacked labor to... address the mandates. The mining major partnered with Infosys BPO in two separate projects - Project Palm and Project Beech, to address their challenge and continue their growth story. Infosys helped Rio Tinto streamline operations and save 400,000 Euros and enabled significant process improvements.

Reproduced with the permission of Outsourcing Center

Infosys Partners with Cisco to Improve User/ Partner Experience and Service Sales Revenues

Infosys BPO partnered with Cisco to support end-to-end engagement with its Tier-1 partners. Infosys BPO enhanced Cisco’s sales metrics and service strategies by implementing best practices and business models through worldwide partner... support program. Infosys BPO enabled substantial savings through increased knowledge imparted to partners by the Partner Support Associate (PSA) teams.

Warranty Process and Claims Management for a Leading Construction and Mining Equipment Manufacturer

A leading manufacturer of construction and mining equipment sought to align its dealer payment processes with warranty coverage and allowances. Infosys BPO streamlined... the processes by restructuring the operating model by moving work form region-specific to product specific. It resulted in reduced dealer payment timelines and overall claim closure time.

Infosys Partners with Philips to Transform Shared Service Centers (SSCs)

Philips selected Infosys in 2007 to acquire and operate its Shared Service Centers (SSCs) in Poland, India and Thailand. Within two years of operations, Infosys implemented process automation projects, a transaction-based pricing model, leveraged best-shore locations... and reduced employee attrition. Currently, Infosys manages complex Finance and Accounting (F&A) processes and procurement operations for Philips.

Order Management Services for One of the World's Largest Networking OEMs

A global networking equipment manufacturer wanted to transform its business processes and ensure better functioning of its order processing cycle. Infosys BPO consolidated the global operations of the company in one location by using the shared services... model. We enhanced operational efficiency by enabling buyers to send 'clean' orders leading to a substantial reduction in cost per order and cycle time.