Media and Entertainment

Service Offerings

Infosys BPO service offerings for media and entertainment enterprises

Whether you’re looking for pure-play process services based on functional capabilities, or niche service offerings built on domain expertise, Infosys BPO is geared to deliver value. Our enterprise service offerings like finance and accounting (F&A), sourcing and procurement (S&P), human resources outsourcing (HRO), sales and fulfillment (S&F), and legal process outsourcing (LPO) are common across all M&E industry segments – including publishing, music, studios and network, and gaming.

We are differentiated by our ability to seamlessly integrate technology platforms, BPO services, and industry-focused consulting. This helps us create far-reaching outcomes for your enterprise – from process transformation to content monetization to customer experience.

Our core offerings for media and entertainment

Studios and networks

Studios and networks

  • Metadata tagging
  • IP and Licensing management
  • Royalty reporting
  • Content localization

More

  • Media process services like subtitling and creative re-editing
  • EPG tagging and localization, content delivery across formats
Publishing

Publishing

  • Support for advertising and circulation operations
  • Accounting and customer service
  • Order management

More

  • Digital ad operations
  • Campaign management
  • Royalty administration
Social media

New media

  • Digital ad operations (account management, order insertion, content development, campaign setup, compliance, optimization, reporting and monitoring campaign performance, customer service)

More

  • Search marketing and SEO services (paid and organic promotions)
Social media

Social media

  • Presence management
  • Moderation
  • Response management
  • Advocacy management

More

  • Social analytics
  • Social Media Command Center (SMCC)

SG&A services

Order to cash (order management, billing, collections)

Order to cash (order management, billing, collections)

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Finance and accounting

Finance and accounting (general ledger, accounts payable, accounts receivable)

More

Human resources outsourcing

Human resources outsourcing (payroll, employee engagement, recruitment)

More

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