Retail, CPG and Logistics

Infosys Partners with P&G to Transform Shared Service Center

Infosys helped P&G’s Singapore Customer Service Center to transform its order-to-cash operations by automating several operations. This enabled P&G to refocus its expertise on customer service. In an interview with Shared... Services & Outsourcing Networking (SSON), P&G's Associate Director, Ashit Mehra, explains how the hybrid model equipped P&G to focus on product sales and identify incremental sales opportunities. The partnership between P&G and Infosys won the SSON Asian Excellence Award 2010 in 'Best New Outsource Delivery Services' category

Published with permission of SSON

'Order management needs a holistic approach for compelling value'

Infosys BPO expert discusses how the Sales and Fulfillment practice enhances efficiency and increases revenue with an integrated approach to processes across the supply chain.

Published with permission of Shared Services & Outsourcing Network

An Outcome-based Approach to Procurement Outsourcing

Infosys' expert proposes an alternative model for procurement outsourcing to ensure business transformation and sustainable savings.

Published with permission of Global Services Media