Retail, CPG and Logistics

Infosys Partners with P&G to Transform Shared Service Center

Infosys helped P&G's Singapore Customer Service Center to transform its order-to-cash operations by automating several operations. This enabled P&G to refocus its expertise on customer service. In an interview with Shared... Services & Outsourcing Networking (SSON), P&G's Associate Director, Ashit Mehra, explains how the hybrid model equipped P&G to focus on product sales and identify incremental sales opportunities. The partnership between P&G and Infosys won the SSON Asian Excellence Award 2010 in 'Best New Outsource Delivery Services' category

Reproduced with the permission of SSON

Infosys Partners with Philips to Transform Shared Service Centers (SSCs)

Philips selected Infosys in 2007 to acquire and operate its Shared Service Centers (SSCs) in Poland, India and Thailand. Within two years of operations, Infosys implemented process automation projects, a transaction-based pricing model, leveraged best-shore locations... and reduced employee attrition. Currently, Infosys manages complex Finance and Accounting (F&A) processes and procurement operations for Philips.