Infosys was selected based on consistency of performance across 4 stages of assessment (pre-visit, site visit, RFP, presentation) as well as key cultural, compatibility and commercial differentiators that best aligned to T-Mobile UK's goals. The decision to award the contract was a unanimous one. I must say that the way Infosys managed the transition process convinced us that we were not wrong in our decision. Not only has the business case been delivered and all top priority KPIs been met, but we have seen some initial success in terms of process improvements. Infosys team in India is now working as an extension of our finance directorate here in Hatfield.
– Tim Spence, Head of Customer Finance, T-Mobile UK
We always knew that the success of the relationship was dependant on the two teams working as one and it's great to be in a position of true partnership within just a few months into the steady state. The true test of an outsourcing 'partnership' occurs when the employees of both organizations interact with each other. The moment of truth in this relationship occurred when the Infosys resources walked into our Hatfield office for onsite training. There certainly was some uncertainty among our employees and I must say that I was impressed by the way that the Infosys employees were able to handle the situation and diffuse any negative emotions. They have been able to integrate themselves into the T-Mobile UK organization within a short span of time and create a winning partnership with the UK counterparts.
– P-O Ahlstrom, Head of Compliance Change and Service Relationship Management, T-Mobile UK
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