Asheesh Mehra, Head of Infosys BPO – APAC, was a G6 panelist at Shared Services Week Asia 2012. The panelists had a lively debate about whether the captive route or the outsourcing route was a better strategy for Asia. In a post-event video interview with SSON, Asheesh explains the advantages of a hybrid model, which he terms the perfect marriage — leveraging the strengths and capabilities of a third-party service provider to deliver transformational business outcomes through a captive.
Published with permission of Shared Services & Outsourcing Network (SSON)
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