September 12, 2014
In his blog featured in the Forbes India e-Magazine, Aniket Maindarkar – Head of Americas Operations, Infosys BPO, talks about how retailers can woo consumers back to physical retail stores despite the e-tail boom. He believes that as long as brick-and-mortar stores focus their efforts on using technology and processes to humanize their customers’ experience, the physical store will survive. Whether it will thrive – that depends on how retailers bridge the physical-digital divide.
Published with the permission of Forbes India
July 11, 2014
Vivek Sharma, Head – Global Sales and Marketing, Infosys BPO, believes that shared services will play a more strategic role in the future. In an interview with CFO.nl, Vivek details the BPO industry’s evolution and its journey to the next-generation BPO model.
Published with the permission of CFO.nl
June 09, 2014
The business process management (BPM) sector is a rapidly evolving industry, currently growing at 12 percent annually. It is set to touch $50 billion by 2020 from the current $21 billion. In an exclusive interaction with CXOToday, Abraham Mathews, Chief Financial Officer, Infosys BPO, discusses the changing face of the BPM sector and how it can contribute positively to the country’s GDP in the coming years.
Published with the permission of CXOToday
May 20, 2014
Puerto Rico’s growing importance and its responsiveness in attracting investors and industry giants makes it a hot destination for business. In this article in Nearshore Americas, Aniket Maindarkar, Head of Americas Operations, Infosys BPO, discusses Puerto Rico’s strengths as a nearshore BPO destination. Nearshore Americas is a news and research organization dedicated to outsourced business services and IT consulting industries of the Americas.
Published with the permission of Nearshore Americas
April 01, 2014
In an article published in the Hindu Business Line, Raghavendra K., Vice President – HR, Infosys BPO, discusses the importance of a clearly defined career architecture in organizations to help professionals live out their aspirations. In the article, Raghavendra lists out the value-adds that organizations can provide their employees to help them build careers for life.
Published with the permission of The Hindu Business Line