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Beyond the hype about transformation, real work is being delivered, says Imrana Khan in an article on globalservicesmedia.com. A telecom equipment provider improved inventory accuracy by 25%, with approximately $7.9 million...
worth of inventory rejects cleared. An Australian bank improved its resolution time by 90% from 28 days to only 2, freeing capacity by 50%.
Published with permission of Global Services Media
Service providers must offer customized solutions that address the ecosystem to accelerate innovation.
Infosys BPO expert discusses how the Sales and Fulfillment practice enhances efficiency and increases revenue with an integrated approach to processes across the supply chain.
Published with permission of Shared Services & Outsourcing Network