Retail, CPG and Logistics
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In his blog featured in the Forbes India e-Magazine, Aniket Maindarkar – Head of Americas Operations, Infosys BPO, talks about how retailers can woo consumers back to physical retail stores despite the e-tail boom. He believes that as long as brick-and-mortar stores focus...
their efforts on using technology and processes to humanize their customers’ experience, the physical store will survive. Whether it will thrive – that depends on how retailers bridge the physical-digital divide.
Published with the permission of Forbes India
Infosys helped P&G’s Singapore Customer Service Center to transform its order-to-cash operations by automating several operations. This enabled P&G to refocus its expertise on customer service. In an interview with Shared...
Services & Outsourcing Networking (SSON), P&G's Associate Director, Ashit Mehra, explains how the hybrid model equipped P&G to focus on product sales and identify incremental sales opportunities. The partnership between P&G and Infosys won the SSON Asian Excellence Award 2010 in 'Best New Outsource Delivery Services' category
Published with permission of SSON
Infosys BPO expert discusses how the Sales and Fulfillment practice enhances efficiency and increases revenue with an integrated approach to processes across the supply chain.
Published with permission of Shared Services & Outsourcing Network